<h2>Hello!</h2><p>A new ticket has been created by <strong>{{username}}</strong>. Here are the details:</p><p><strong>Ticket ID:</strong> #{{ticket_id}}</p><p><strong>Category: </strong>{{category}}</p><p><strong>Date Created:</strong> {{date}}</p><p><strong>Brief Description of the Issue:</strong> {{subject}}<strong>.</strong></p><p>You can view the entire conversation and reply by following this link:<a href="{{link}}"> {{link}}</a></p><p>The department agents and the admins have been informed, action will be taken and assistance will be provided.</p><p>Regards,<br><strong>{{website_name}}</strong></p>