<h2>Hello!</h2><p>A new reply by<strong> {{username}}</strong> has been added to the ticket #<strong>{{ticket_id}}</strong>.</p><p><strong>Reply message:</strong></p><p>{{reply_message}}</p><p><strong>Reply date: </strong>{{date}}</p><p>You can view the entire conversation and reply by following this link:<a href="{{link}}"> {{link}}</a></p><p>The department agents and the admins have been informed, action will be taken and assistance will be provided</p><p>Regards,&nbsp;<br><strong>{{website_name}}</strong></p>