<h2>Hi <strong>{{username}},</strong></h2><p>We trust this message finds you well. We want to inform you that a new support ticket has been created.</p><p>Here are the details of the ticket:</p><p><strong>Ticket ID:</strong> #{{ticket_id}}</p><p><strong>Category: </strong>{{category}}</p><p><strong>Date Created:</strong> {{date}}</p><p><strong>Brief Description of the Issue:</strong> {{subject}}<strong>.</strong></p><p>You can view the entire conversation and reply by following this link:<a href="{{link}}"> {{link}}</a></p><p>We understand the importance of your concern and assure you that it's receiving our immediate attention. Our dedicated team will be reviewing your request and will provide updates, solutions, or further assistance as needed.</p><p>Should you have any additional information to share or any questions, feel free to log in to our support portal and contribute to the ongoing conversation about your ticket.</p><p>Thank you for giving us the opportunity to assist you.</p><p>Regards,<br><strong>{{website_name}}</strong></p>